Protexure Tips: What to do When Filing a Claim

 

There is no easy way to go about it. When a client or incident with a client threatens your firm, filing a claim is a necessary process between you and your insurance provider. It is often stressful and drawn-out, but it doesn’t always have to be. By following the general steps below, while keeping in constant contact with your provider, you can reduce the amount of stress on both your firm and yourself.

1. Notify the Carrier

The first priority of filing a claim is simple: Notify Your Carrier. If you or someone in your firm believes they might have a claim or potential claim to report, it is important to check your policy for the carrier’s definition of a claim. The word “claim”, when it comes to insurance, is a broad term. It can range from a threat to sue or being served papers. If an event like this occurs, and you or an associate believes it may constitute a claim, it is advisable to notify your carrier as soon as possible in conjunction with the rules of the policy. In order to be safe, be sure to report all potential claims, before any claim-triggering event occurs.

2. Gather all Records Significant to the Claim

When contacting your provider and filing the claim provide a brief description of the claim including the potential damages, estimated to the best of your ability.  Send this along with any papers you may have received or emails regarding the threat of a claim.  Gathering all the pertinent records surrounding the claim is necessary. Even if the pieces of information are small or questionable in terms of significance, it is a good idea to provide them to your carrier. There is no such thing as too much information when it comes to filing a claim.

3. Compile Additional Information Related to the Claim

The next step in the claim reporting process is to compile all information about the event or incident that surrounds the claim from all affiliated parties. A good way to do this is to have all employees that are directly related to the client and incident record all the information they remember about the incident(s) that the claim is based on.  All of this information is to be compiled and sent to the insurance carrier.

4. Send Requested Information to Carrier

After all that information is sent to the carrier, it is likely that the carrier will ask for specific additional information that was not sent before. This is sometimes the most frustrating part of filing a claim, but it is necessary in order for the carrier to provide you the best defense and/or settle the claim as quickly as possible. A key thing to remember during this time is that the carrier is on your side, and they (like you) are trying their best to do their due diligence. Like we stated before, filing a claim can be stressful. Protexure is here to help and we hope these steps help you and your practice along the way. If you are a small firm, visit our website or call us at (877) 569-4111 for a quick, free quote on Liability Insurance for your firm. Also, be sure to visit us on Facebook, Follow us on Twitter, and of course keep up to date with our WordPress Blog!

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Protexure Law Blog: Promoting Work-Life Balance at a Small Firm

Having Work-Life Balance policies is now common practice among many Law firms and businesses alike. Work-Life Balance is the proper prioritizing of work and lifestyle in an individual’s life. The Law Profession is notorious for long hours and a lack of this balance, however times are changing and many firms are adopting special policies to accomodate their employees and seeing great performance as a result.

What kinds of policies should we have?

As a Small Law Firm, you might ask: “What kind of policies can we offer our employees?” To answer that question, you have to look at your firm closely. See what your employees need most and what’s within the budget. Here are some of the more common work-life balance policies being implemented in today’s market:

-Parental Leave (Maternity and/or Paternity)

-Flex Time (Working from home)

-Childcare services (On-site or Reimbursement Plan)

-Encouraging Travel, Volunteering, and Civic Participation through the company

Of all of these, the most common policy among law firms is Parental Leave. Due to the increasing number of women in the legal profession, it is imperative that your firm has a policy in place for the possibility of missed time due to pregnancy and maternity needs. Many firms even offer a similar program to new fathers (Paternal Leave), typically with a shorter duration.

What are other firms doing to promote good Work-Life Balance?

As more Millennials are hired into entry-level legal positions, the demand for jobs that provide potential career growth as well as an enjoyable lifestyle outside of work has risen significantly. This has led many notable law firms to invest in Work-Life policies that are both innovative and, in most cases, effective. Some good examples of these firms are as follows:

-Bingham McCutchen LLP (Boston, MA): Childcare services and Civic Participation Programs

-Kirkland & Ellis LLP (Chicago, IL): Women’s Leadership, Maternal and Paternal Leave, Emergency Childcare

-Orrick, Herrington, & Sutcliffe LLP (San Francisco, CA): Progressive Return Program, Alternative Work Program, Mentoring Program (Parental Leave Programs)

What do Graduating Law Students seek in their first Legal Job?

Like we stated before, as a Small Firm, you must choose which Work-Life policies that are feasible for your business. However, statistics show that associates are leaving firms at rates much higher than before due to workplace stressors and poor Work-Life Balance, among other things. According to NationalJurist.com, 78% of associates leave a firm by their fifth year, and nearly half of all women leave firms at some point within the first 10 years of employment in a Law Firm. As a Small Firm, having solid Work-Life Balance policies and educating recruits about how your firm can help them pursue the career they want while raising a family/having leisure time. This will help you recruit top talent, and makes your firm more attractive to 3Ls and recent Law School Graduates.

Credits: www.NationalJurist.com

If you are a Small Firm or Solo Practitioner seeking Professional Liability Coverage, we are here for you! Please visit our website ProLaw123.com or call (877) 569-4111 for a Quick, Free Quote. Our Policy Rates are extremely competitive and geared towards the needs of Small Firms and Solo Practitioners. Don’t forget to Like us on Facebook, Follow us on Twitter, and, as always, follow this WordPress Blog for the latest news, tips, and guides for Small Firms and Solo Practitioners!

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Protexure Tips: Cloud Computing for Law Firms

Cloud technology has exploded into the “next big thing” for businesses and households alike. But what is Cloud Computing exactly? Cloud Computing, at its core, allows you to access information from anywhere, on any authorized device without a physical server. However, with recent software innovations, Cloud Computing capabilities have expanded exponentially in the past two years. Here are some ways Cloud Computing can help your Law Firm:

1. Reduced Overhead due to lower IT costs

Cloud systems are generally less expensive to maintain than a traditional physical database or server. Though there are significant implementation costs, the money saved through low maintenance costs (more often that not) covers the initial investment.

2. Increased accessibility for employees

Cloud Computing can be configured to allow employees to access documents, whether they are in the office or remotely (from home or on the go). Employees can also collaborate easier when not in the same location by contributing to the same document in the Cloud.

3. Larger focus on Legal Services

For a Smaller Firm, this might be the primary reason for upgrading to a Cloud. Many external Cloud Computing Providers offer customizable services in their software such as billable hours and accounting procedure tracking, management services, and payroll systems. Companies such as OfficeTime (www.OfficeTime.net) have been very popular with Law Firms for this reason.

Though Cloud Computing has many benefits, the most frequently cited drawback to implementing a Cloud system has to do with security. If your firm chooses to implement a Cloud Computing infrastructure, make sure to choose a provider that places an emphasis on their security, and, if it is within your budget, make sure they guarantee that your information can be recovered in the case of a disaster. For more on how to choose the right provider, refer to this informational study by GeoTrust: Choosing a Cloud Provider with Confidence.

If you are a Small Firm or Solo Practitioner seeking Professional Liability Coverage, we are here for you! Please visit our website ProLaw123.com or call (877) 569-4111 for a Quick, Free Quote. Our Policy Rates are extremely competitive and geared towards the needs of Small Firms and Solo Practitioners. Don’t forget to Like us on Facebook, Follow us on Twitter, and, as always, follow this WordPress Blog for the latest news, tips, and guides for Small Firms and Solo Practitioners!

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Protexure Tips: Connecting with Your Clients

Here at Protexure Lawyers, we specialize in Professional Liability Insurance Policies for Small Law Firms. We consider ourselves advocates for the Small Firm & Solo Practitioner, and we are here to help you make your practice the best it can be. One of the most important aspects of running your practice is connecting with your clients. Knowing your clients on a professional level is important and essential to business, but getting to know a client on a personal level will turn that client into a repeat client. Though we preach the use of Social Media as a marketing tool here on the Protexure Lawyers Blog, word of mouth advertising, referrals, and client retention are not to be overlooked! Here are a few tips from our staff on how to connect personally with your clients:

1. Keep the Client Informed

Just like all people, clients want to be in the know as to what is being performed pertaining to the case you are working on for them. Whether it be a large corporation’s liquidation or a simple building contract, keeping the client informed all the way throughout the process (or at least promptly at the start and the end of billing) will help build trust in the relationship and lead to repeat business in the future.

2. Two Words: “Thank You”

Ever heard the phrase: “Kill ’em with kindness”? That’s the idea behind this Protexure Tip! Simple Thank You cards can be made up inexpensively and can be well worth the fee. Certain situations call for a Thank You card, including but not limited to: after meeting with a prospective client, at the start of work for a client, and most importantly, after the work is done for a client. Thank You emails could suffice as a cost-saving measure, however a physical card provides that personal touch that is both memorable and hard to come across in our digital age. Small things like that will help retain your existing clients.

3. Give Clients the Opportunity to Give Feedback

Many Small Firms have a Referral Process, where people are able to refer your firm to other prospective clients. Referral systems can be as simple as a small, business card sized paper to hand out to friends and family, or it could be implemented in a survey. Feedback can be compiled to figure out what your firm excels at in the eyes of clients, and what needs to be improved upon. It shows the client that you value their opinion, once again building a personal connection with them. Use a combination of a Survey and Referral System to set yourself apart from other firms.

Following these tips can give your firm a competitive advantage of excellent client satisfaction, no matter what areas of law your firm focuses on. For a new or small firm, building a solid client base might seem like a daunting task, but we at Protexure Lawyers are here to help guide your practice to success!

If you are a Small Firm or Solo Practitioner seeking Professional Liability Coverage, we are here for you! Please visit our website ProLaw123.com or call (888) 803-9898 for a Quick, Free Quote. Our Policy Rates are extremely competitive and geared towards the needs of Small Firms and Solo Practitioners. Don’t forget to Like us on Facebook, Follow us on Twitter, and, as always, follow this WordPress Blog for the latest news, tips, and guides for Small Firms and Solo Practitioners!

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Protexure Tips: How to Turn Your Firm into a Social Media Success Story

In Monday’s Blog Post, we covered some of the most-cited problems of a Small Law Firm. One of these problems was “Weak Marketing”. In today’s post, we’re going to help you become Facebook, Twitter, and LinkedIn superstars by showing you how to maximize your exposure to potential clients and customers.

Facebook

With over 120 million active users and counting, Facebook is the largest social network in the world. With so many potential clients registered on the site, it is vital for your Small Firm to start your social media success story on Facebook. Some of the perks that it offers include Facebook Insights, Reply Options, and the ability to “Like” other businesses.

Facebook Insights provide real-time data about who is looking at your page, how many people look at your posts, and how many people “Like” your page. This is quality information that your business can use in order to narrow your focus onto your target market. The best part is that Facebook allows this information to be exported into an Excel file, where you can examine each “Insight” (Total Likes Received, Total Reach, etc.) and use some basic statistical analysis to find out just how well your page is doing. Your Total Reach is what you must keep the closest eye on. This is how many people see what you post per day (that is, all the “Friends” of the people who “Liked” your page). Try to maximize this number by consistently posting content and linking your page to your other social media pages.

Reply Options and the ability to “Like” other businesses are two of the most underutilized tools in the Business side of Facebook, but the companies that employ these tools set themselves apart from others that do not. Reply Options allow you to have conversations with people that interact with your page. For example, if someone comments on a recent post asking a quick question, such as how long you have been in practice, you can directly reply to their comment and answer their question. Then, a notification will be sent to the commenter indicating that their comment has been replied to. Not only is the personal attention to the commenter something that might make them want to do business with you, it is shown publicly so that everyone who sees that post will see the personal reply. It is a brand new feature to Business Pages, so take advantage of it before your competition does! The ability to “Like” other businesses can boost the popularity of your page. When you “Like” another Business Page, that page will list you in their “Recent Likes” section. There is no downside to liking a lot of pages, and businesses usually return the favor.

Twitter

Twitter is unique in that it only allows you to send quick, 140 character messages to your followers per post. This can be a daunting task for someone unfamiliar with how Twitter works, but once you get the hang of it, Twitter can be used as a great marketing tool. The primary thing to remember when using Twitter is that the character limit is only a guideline. You CAN use more than the allotted 140 characters to get your point across. This can be done by using shortlinks. There are several websites that allow you to tweet a message that is longer than 140 characters, the only downside is that the entire message does not come up on the Twitter feeds of your followers. There will be a shortlink to the full message, so the key is to make the first sentence of your tweet attractive to your target market. Other suggestions we have for using Twitter is to link it to your Facebook, LinkedIn, and other social media network pages. This will allow your users to interact with your other pages and increase the number of tweets posted, which indicates that you are making an effort to keep your clients informed about what’s going on in your practice.

LinkedIn

LinkedIn is a highly underutilized social media platform, especially for Businesses. There are many personal accounts on LinkedIn, but it is seldom that you find a well-done, well-thought-out LinkedIn page for a small business. Since so many professionals are registered on LinkedIn, it could be a key component to your online marketing strategy going forward. A few tips for using LinkedIn to promote your small business are as follows:

  • Take advantage of LinkedIn’s Paid Advertisements- LinkedIn offers companies the opportunity to pay for Ads that display on the right side of their website. They are tailored to attract people that you specify as your target market
  • Post Events and Create Groups- Posting events is a great way to attract new clients, and creating groups are a way to build loyalty with clients.
  • Recommendations- What’s the best way to get recommendations? Give recommendations. Businesses all want recommendations on LinkedIn in order to build brand equity. Give recommendations and most businesses will return the favor.

This is a lot of information to take in all at once, but we believe that becoming a Social Media Success is a gradual process for a Small Business, and especially a Small Law Firm. There are not going to be 1,000 likes the first day you create your page, but eventually the work you put in to building and promoting the page will pay off. As always, we at Protexure Lawyers are here to help! We wish you luck on your social media endeavors.

If you are a Small Firm or Solo Practitioner seeking Professional Liability Coverage, we are here for you! Please visit our website ProLaw123.com or call (888) 803-9898 for a Quick, Free Quote. Our Policy Rates are extremely competitive and geared towards the needs of Small Firms and Solo Practitioners. Don’t forget to Like us on Facebook, Follow us on Twitter, and, as always, follow this WordPress Blog for the latest news, tips, and guides for Small Firms and Solo Practitioners!

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Problem Solving for Small Law Firms

Whether you are a BigLaw Firm, a Small Firm, or a Solo Practitioner, there will be a time when you are faced with a problem without a clear solution. These problems are a constant in the management, administration, and the conducting of business. Whereas BigLaw firms have individual departments to handle each of these problems, a Small Law Firm does not typically have that advantage. In many cases, you may have to solve these problems yourself, whether you are a Junior Associate or a Partner at the firm. Not to worry! Here at Protexure Lawyers, we’re here to help! As an advocate for the Small Firm and Solo Practitioner, we have developed a short guide to some of the most common problems that Small Firms are faced with.

1. Weak Marketing

Many Small Firms and Solo Practitioners do not maximize the potential of their individual marketing strategies. Some do not see the benefits of a strong marketing strategy and rely on referrals and word of mouth to expand their business. With so many online resources available for free use, such as Facebook, Twitter, and LinkedIn, reaching new clients has never been easier. If you do not have a Facebook page yet, it is a great first step into the social media marketing world. Facebook is unique in that the website provides the Admin with what are called “Insights”. These exhibit key marketing statistics, such as “Reach”, which shows how many people see posts on the page and how many people are fans of your page. Facebook also allows for paid advertisements that show up on the right side of targeted users’ screens. For instance, if a Facebook user in your area likes an article about a Small Firm lawyer solving a high-profile case, Facebook would notice that and most likely advertise your page on their screen. All of these options are customizable, affordable, and do not require a large amount of time during your busy work week.

2. Not Hiring the “Best” People

With Law Graduates having more and more trouble finding jobs, hiring should be an easy process, right? Not always. Law School Graduates are, for the most part, focused on landing a job in a BigLaw firm. How do you convince them to join a Small Firm, where the pay is usually less and they are actually asked to do more than what they specialized in for the last three years. Our previous post, entitled BigLaw vs. Small Firm: Why Small Firms Come Out on Top highlights some of the primary advantages that Small Firms have over a BigLaw firm. In short, these include, but are not limited to: a more relaxed work environment, the diverse nature of the work that they will be doing, and a generally shorter partnership track. These are things that grads do not necessarily think about while in Law School, as they are pressured to be “one of the chosen” into a BigLaw firm. The truth is, however, that BigLaw firms are hiring less, while Small Law Firms are the only sector in the legal job market hiring more people than they were five years ago. The time is now to get premium talent into your Small Firm.

3. Poor Inter-Office Communication

Poor Communication between employees can severely harm efficiency in your Small Firm. In an effort to speed up communication, most firms are already using basic email services in order to communicate with their employees. However, an under-utilized form of communication technology, Instant Messaging, can be used to increase workers’ accessibility to one another. For example, if a Junior Associate is on the phone with a client, and needs a quick question answered, she can simply send an Instant Message (IM) to someone in the office who knows the answer. The message will pop up on that person’s screen and allow them to respond. All the while, the Junior Associate is still on the phone with the client and does not waste any time away from his/her desk. Instant Messaging is available with many email carriers such as Gmail and Yahoo! Mail for no extra charge.

These are only a few possible problems you could face in your Small Firm, but they are all very fixable. One thing to remember when fixing your problem: There is never one simple solution. As far as Marketing, you might try a mix of Facebook, Print Advertisements, and Promoted Blog Posts. To hire better people, you might try to convince potential employees during an interview or get ahead of the curve by going to Law Schools and recruiting them directly. This post is meant to guide you in the right direction as to how to improve your firm overall, and we at Protexure Lawyers hope it helps you do so.

If you are a Small Firm or Solo Practitioner seeking Professional Liability Coverage, we are here for you! Please visit our website ProLaw123.com or call (888) 803-9898 for a Quick, Free Quote. Our Policy Rates are extremely competitive and geared towards the needs of Small Firms and Solo Practitioners. Don’t forget to Like us on Facebook, Follow us on Twitter, and, as always, follow this WordPress Blog for the latest news, tips, and guides for Small Firms and Solo Practitioners!

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Big Law vs. Small Firm: Why Small Firms Come Out on Top

At Protexure Lawyers, we specialize in policies geared towards the needs of Small Firms and Solo Practitioners. Though many graduating Law Students dream of landing a job with a Big Law Firm such as Baker & McKenzie or Latham, a Small Firm job should not be considered “settling for less”. The truth is, working for a Small Law Firm or becoming a Sole Practitioner can lead to a successful career and life after Law School. Here are some of the advantages of working in a Small Firm:

1. Work Environment

Small Law Firms provide a more personal, informal environment compared to that of a Large Firm. Everyone is typically on a first-name basis, which can foster long lasting relationships with co-workers and superiors alike. Also, the less formal environment allows for more flexible scheduling and ability to take time off, if necessary.

2. Nature of Work

Working in a Small Firm or becoming a Sole Practitioner allows you more freedom than Big Law, especially when it comes to the Nature of the Work you do. A Small Firm typically requires a more Hands-On approach to Legal Tasks, without the supervision and intimidation provided by superiors at a Big Law Firm. Also, a Small Firm is less concerned about “specialization” and will help you grow as an Attorney by giving you a diverse array of tasks. This is particularly beneficial for a young Attorney, since the exposure to many different types of Law will build on your Law School Education. If you did not have a specialization in Law School, working in a Small Firm can help blaze the path to finding it.

3. Partnership Track

With the smaller number of employees, a Small Firm typically promotes quicker and provides more opportunity to advance in the company. In a Big Law Firm, Attorneys sometimes spend years wondering if they might ever get promoted, and only dream of becoming partner. As they get older, the dream becomes less attainable. In a Small Firm, the road to becoming partner is much shorter, with less twists and turns along the way.

To graduating Law Students, finding a job might seem like one of the most stressful processes of your life. When considering your offers, make sure to consider all the advantages of each particular one! Here at Protexure Lawyers, we advocate the Small Firm and Solo Practitioner. We are here to inform, guide, and most of all, protect!

If you are a Small Firm or Solo Practitioner, we are here to help! Please visit our website ProLaw123.com or call (888) 803-9898 for a Quick, Free Quote. Our Policy Rates are extremely competitive and geared towards the needs of Small Firms and Solo Practitioners. Don’t forget to Like us on Facebook, Follow us on Twitter, and, as always, follow our WordPress Blog for the latest news, tips, and guides for Small Firms and Solo Practitioners!

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Protexure News: Solo Practitioner Named to DC Superior Court

Here at Protexure Lawyers, we proudly consider ourselves advocates for the Small Law Firm and Solo Practitioners throughout the United States. Though smaller firms do not typically receive national attention, today President Barack Obama nominated a Solo Practitioner, Michael O’Keefe, to the District of Columbia Superior Court.

Michael O’Keefe has been a member of the District of Columbia Bar Association since 1994, and has been a longtime Solo Attorney. He has focused on Criminal Defense and Family Law, and has handled more than 2,000 cases in the D.C. Superior Court. Though many Solo Practitioners usually struggle throughout the nomination process due to the Institutionalization and competitive advantage possessed by attorneys from large firms, O’Keefe is a rare exception. What makes O’Keefe’s situation even more rare is that he was a Solo Practitioner at the time he was appointed. This is a testament to Attorney O’Keefe, as well as Solo Practitioners everywhere.

We would like to congratulate Attorney O’Keefe on his recent nomination! The White House now has 60 days to make a decision between Attorney O’Keefe and two other nominees. We at Protexure Lawyers wish him the best of luck!

If you are a Small Firm or Solo Practitioner, we are here to help! Please visit our website ProLaw123.com or call (888) 803-9898 for a Quick, Free Quote. Our Policy Rates are extremely competitive and geared towards the needs of Small Firms and Solo Practitioners. Don’t forget to Like us on Facebook, Follow us on Twitter, and, as always, follow our WordPress Blog for the latest news, tips, and guides for Small Firms and Solo Practitioners!

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Everybody Makes Mistakes: Why Lawyers Need Professional Liability Insurance

No one’s perfect. We’ve all heard the phrase. Inevitably, mistakes do happen and a Professional Liability Insurance policy is the bungee cord that stops your firm from a free fall. Errors and Omissions (E&O for short), Malpractice, and other Professional Liability Insurance policies cover professionals from all areas of business, including but not limited to: Advertising Agencies, Property Managers, Mortgage Bankers, Accountants, and, of course, Lawyers. Our Lawyers’ policy protects against several different types of claims. Some of the most common errors covered by a Lawyer’s Professional Liability policy are as follows:

  • Failure to File Within the Statute of Limitations
  • Poor Advice Given to Clients
  • Failure to Know The Law or Policy Surrounding a Case
  • Conflicts of Interest
  • Failure to File the Instructions of a Client

Many Lawyers believe that purchasing any type of Professional Liability Insurance makes them an easy target for lawsuits. The truth, though, is that a determined client or savvy attorney can sue you regardless of your Professional Liability status. A policy can protect you from losing assets, paying high court fees, and potentially losing your business. The relatively low cost Professional Liability Premium from Protexure Lawyers makes the protection we provide all the more worth the cost.

What Sets Us Apart

At Protexure Lawyers, we provide our clients with the utmost professionalism and competitive policy rates that are among the best in the industry. Our policies are tailored towards the needs of small law firms. This allows us to provide a more personal form of customer service along with a policy that satisfies the specific needs of a small firm. For a quick, free quote, visit our website at www.ProLaw123.com or give us a call at (888) 803-9898. Also, be sure to “Like” our Facebook page and Follow us on Twitter @ProtexureLAW to stay up to date with the latest news regarding Professional Liability Insurance for Lawyers!

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